Don't Risk Voiding Your Carpet's Warranty! Ann Arbor Carpets Offers Helpful Advice!

Have you recently purchased new carpet? Are you planning on installing new carpet?

You probably expect it to wear well and look good for years, right?

You’ve invested money and time, picking the perfect carpet to match your home and lifestyle. 

So, do you know how to prevent voiding your carpet warranty? 

You may have even tried to read the warranty (you know who you are!) and found it confusing … but don’t worry!  The friendly staff at Ann Arbor Carpets – Flooring America is available to answer your questions about your warranty, as well as the care and maintenance of your new carpet. 

Below, we‘ve shared a few general terms for carpet warranties.  Ultimately, it’s very important to read and understand what your warranty specifically covers, because terms differ depending on the manufacturer, and the fiber content and style of your new carpet.

Clean it carefully!

Did you know that if you use a cleaning substance, or a cleaning system that’s not recommended for your carpet, you may void the warranty?  Did you also know that normal foot traffic may require you to have your carpet regularly cleaned by a certified professional, at least once every 18-24 months to maintain warranty coverage?    

Hold onto your receipt!

To qualify for repair or replacement, the original sales receipt or other documentation that demonstrates proof of purchase must be supplied. 

Remember the date!

Your warranty begins from the date of installation and not from the purchase date.  You may want to document the installation date on your receipt.

Not all padding is created equal!

To maintain the warranty, all carpet must be installed over proper cushion that meets the HUD UM 72A, Class 1 standards. 

Don’t roll with it!

Warranties exclude carpet that has been put to abnormal use, or abused in any way.  This includes chairs on wheels, which can tear or severely wear down your carpet.  In addition, carpet that has been damaged by flood, fire, or smoke may also not be covered by the original warranty. 

The one and only original!

Most warranties only apply to the original purchaser and installation site and are not transferable.  However, Five-Star Rated product warranties ARE transferable. 
http://www.annarbor-flooringamerica.com/five-star-selection-system

We know that warranty information can be confusing.   
Please don’t hesitate to ask us for help.  We want you to be an informed, happy, and satisfied customer. 

Don’t forget to sign up for a coupon for FREE Mohawk Carpet Cleaner and Floor Care Tips!

http://www.annarbor-flooringamerica.com/custom.asp?ID=463800&page=212

734-769-1710 | 550 State Circle, Ann Arbor, MI 48108

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